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What You Agree To When You Use ducklucky

Every account on ducklucky operates under a clear set of terms — covering how your data is handled, what state law governs your access, and how disputes get resolved.

State-by-state eligibility appliesAccount data handled under US privacy lawPayPal, Venmo, Play+ covered by our payment termsDispute resolution process documentedContact rights available to all account holders
ducklucky What You Agree To When You Use ducklucky
LEGAL CONTACT PATHS

How to Reach Us About Policy Questions

If you have a question about your rights under our terms, need to request a data correction, or want to flag a policy concern, we have three ways to get in touch. Each path routes your request to the right team — pick the one that fits your situation.

Live Chat Open the chat window from your account dashboard for real-time help on policy questions, account access issues, or payment term clarifications tied to PayPal or Venmo.
Email Support Send detailed legal or data-access requests to our support email. We confirm receipt and route your case to the right team, with written responses provided for documentation purposes.
Account Settings Some requests — like updating your identity details or flagging a payment dispute involving Play+ — can be started directly inside your account settings without contacting support first.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We hold your account data only as long as needed to maintain your account, process transactions, and meet legal retention requirements. Here is how each area works in practice, so you know exactly what we do with your information.

Data Retention

Account records — including PayPal and Venmo transaction history — are kept for the period required by applicable state law and then deleted or anonymized per our retention schedule.

Cookie Policy

We use session cookies to keep you logged in across your mobile browser and desktop without requiring you to re-enter credentials every time you switch devices on the same account.

Account Security

Identity verification runs through a two-step process when you first fund your wallet and again when you request a withdrawal. SSL encryption covers every session, whether you are on iOS or Android.

Your Right to Request Changes

You can ask us to correct inaccurate account data or request a copy of what we hold on you. Start that request through live chat or email; we respond with a written confirmation.

Common Questions About ducklucky Legal Terms

These are the policy questions we hear most often from account holders. Each answer is specific to how our terms work — not a general explainer.

No. Access depends on state law. You are responsible for confirming that online betting is permitted where you are located before opening or using your account.

PayPal and Venmo transactions are logged to your account ID and used only to process your deposit or withdrawal. We do not sell that data or share it beyond what payment processing requires.

We retain records for the legally required period after closure, then delete or anonymize them. You can request confirmation of deletion through email support once the retention window has passed.

Start with live chat or email so our team can review the transaction or decision. If unresolved, binding arbitration through the American Arbitration Association is the next step under our terms.

Yes. Submit a data-access request through live chat or email. We confirm receipt, verify your identity, and send a summary of what we hold within the timeframe required by applicable state law.

Updates are posted to this page with a revision date in the header. Continuing to use your account after that date means you accept the updated terms as written.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.