Reference

How ducklucky Handles Your Personal Information

Your account data stays in our hands — not sold, not shared with advertisers, not used for anything outside running your ducklucky experience. This policy covers what we collect when you log in, deposit through PayPal or Venmo, or reach out to support.

Data collected only for account usePayPal & Venmo transaction privacyYour right to access or delete dataLive dealer tables and slots
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ducklucky How ducklucky Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply consistent data-handling standards across every touchpoint — from the moment you verify your identity at signup to the session cookies that keep your mobile lobby synced. Below are the four areas where your data is most involved.

Account Security

Login sessions use encrypted tokens. Unusual access from a new device triggers a verification step before your wallet or payment history is visible to anyone.

Cookie Controls

Session cookies keep your lobby state saved across phone and browser. You can clear cookies in your device settings; doing so will log you out and reset preferences.

Payment Data Retention

PayPal and Venmo transaction references are kept for the period required under state regulations. Full card or wallet credentials are never stored on our servers.

Data Request Process

Submit a data access or deletion request via live chat or email. We verify your identity, confirm the scope, and respond within the timeframe required by applicable law.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Privacy questions move faster when you use the right channel. For data access requests, deletion requests, or questions about how your PayPal or Venmo payment data is stored, our account support team handles those directly. Use the paths below and include your registered email address so we can verify your identity before acting on any request.

Team online

Live Chat

Open the chat icon in your account dashboard. Available during posted support hours — include your email so we can pull your record without delays.

Email Support

Send privacy requests to our support address listed in your account settings. Expect a written response; we confirm receipt and act within the window required by applicable state law.

Account Settings

Some data edits — like updating your contact email or mailing address — are available directly inside your account profile without contacting support.

Common Questions About Your Privacy at ducklucky

These are the questions we actually get from account holders about how their data is used, stored, and who can see it. If something here doesn't answer your situation, reach out through live chat or email support.

We collect your name, email, date of birth, and identity verification documents required under state law. Device identifiers and IP address are also logged to protect your account from unauthorized access.

No. We do not sell or share your data with advertisers. Data may be shared with payment processors like PayPal or Venmo only to complete transactions, and with state regulators only where the law requires it.

We store transaction references and amounts for regulatory recordkeeping. Your full PayPal login credentials or Venmo account details are never stored on our servers — those stay between you and your payment provider.

Yes. Submit a data access request via live chat or email support with your registered email address. We verify your identity first, then provide a summary of the data we hold within the required response window.

Contact us through live chat or email and ask for a deletion request. Note that some data must be retained for the period required by applicable state law even after account closure.

Cookies keep your mobile session active so the lobby stays synced when you switch devices. You can clear cookies in your device or browser settings, but this will log you out and reset any saved preferences.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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